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As a manager, supervisor, or team leader, having to criticize or
discipline an employee's performance is a task you dread. Your failure to
do so properly will often "snowball" and have a negative impact on your
whole staff's attitude, morale, motivation, and productivity. Your failure
to establish clear behavior and performance standards will, in turn,
affect your own personal success as a manager thus making you look bad to
your own boss and your staff.
Are you afraid of being viewed as too harsh, too lenient, or unfair? Many
managers are unaware of the extent they undersupervise or oversupervise -
both of which can cause performance, behavior, and attitude problems of
your staff.
There is hope! Criticism and discipline through positive management are
learning experiences for both you and the person requiring the feedback.
Your failure to criticize or discipline often results in the appearance of
unfairness to all concerned. Your productive employees see your control
being undermined and feel taken advantage of while the problem employee
continues to take advantage of you.
All managers have to deal with problem employees and problem behaviors.
This course teaches you how to do it right! The outcome: you will be the
one in total control and be viewed as a positive and fair manager.
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