Communications

----- Original Message -----
From: Scott & Laura Beaver
To: CrosswindsHOA
Sent: Sunday, December 21, 2003 11:40 AM
Subject: Holiday decorating contest

A reminder that holiday decoration contest ballots are due Monday a 7:00 p.m. Ballots may be put in ballot box on front porch at 8705 Mariner Drive (corner of Lodestar & Mariner or submit by email to SBEAVER@nc.rr.com.

Thanks,

Scott Beaver

----- Original Message -----
From: CrosswindsHOA
To: HOA Undisclosed Org
Sent: Wednesday, December 24, 2003 5:23 PM
Subject: Crosswinds HOA - 2003 Holiday Decoration Contest Results

----- Original Message -----
From: Scott & Laura Beaver
To: CrosswindsHOA
Sent: Wednesday, December 24, 2003 10:20 AM
Subject: Holiday Decoration Contest Results

2004 Crosswinds HOA Holiday Decoration Contest Winners:

1st Place: 8304 Seagate

2nd Place: 1613 Bridgeport

3rd Place: 1833 Snow Wind

Participation Prize Winners:

The Savins
1612 Bowdoin

Prizes will be distributed at the end of the week/this weekend

December 09, 2003 - THANK YOU - LUMINARIES - MIKE REGAN

Tuesday, Dec 9, 2003

Crosswinds Homeowners

Thanks to everyone who joined us this past Saturday for the annual Luminary preparations. Your assistance was greatly appreciated. And special thanks to the Oldham cul-de-sac for hosting the event.

Also, please see the note below from our City Councilor Mike Regan. It was a pleasure to meet Mike in person on Saturday and we looking forward to working with him in the future.

Finally, block captains will continue to accept 2004 HOA membership dues throughout the end of the year. So if you haven't submitted yours yet - please do so as soon as possible.

Happy Holidays! - Crosswinds HOA
----- Original Message -----
From: Mike Regan
Sent: Sunday, December 07, 2003 7:27 PM
Subject: FW: CROSSWINDS LUMINARIES - Donuts & Coffee Saturday Morning (Dec 6 @ 9am) - All Neighbors Welcome!

Thank you for inviting me to come Saturday morning. I really enjoyed it. Would you please forward this email to your neighborhood association?

THANK YOU everyone for your hospitality on Saturday morning. It was nice to meet you all and hear about some of the concerns you've had to deal with in the past. I'm looking forward to driving through the neighborhood with my family on Christmas Eve to see all the luminaries! If you ever have any concerns you want me to know about in the future, PLEASE don't hesitate to call me at my office at 890-3050. If I'm not there, my assistant will get a message to me quickly and I'll call you back. I'm very honored to be representing you. See you soon!

Mike Regan
City Councilor, District A (Central North Raleigh)

December 03, 2003 - CROSSWINDS LUMINARIES - Donuts & Coffee Saturday Morning

*** IMPORTANT DATE: Saturday, December 6, 2003 ***

Happy Holidays!! Crosswinds Homeowners . . .

Annual Neighborhood Luminary Assembly Operation - All Welcome. We need your help!!

Bonus: Donuts and hot coffee will be served!

Join your neighbors to lend a hand and have some fun.

9:00 am this Saturday morning, December 6th

Meet at John Oldham's cul-de-sac @ 8616 Seagate Drive.

It should take approximately 90 minutes. The more hands we have - the quicker it will go.

Important: Please bring any leftover plastic grocery bags you may have. We will use these to distribute the sand.

Extra Bonus: We will be joined by special guest: Newly elected District A Raleigh City Councilman Mike Regan will be on hand to mingle with our homeowners - so come on out and meet our local representative.

As a reminder, Crosswinds will be lighting luminaries at dusk on Christmas Eve, December 24th. Rain-date is Christmas Day eve, Dec 25th.

Also note the city plans one more curbside leaf collection before year-end - so you'll want to consider bagging yard debris after that time in order to keep your curbs clear.

Along with your luminaries, you'll be receiving your holiday decorating contest ballots. Instructions for completing and returning the ballots will be provided. Be sure to vote. Just casting a ballot will make you eligible for a prize. Thanks to new residents Scott & Laura Beaver volunteering to help us this year!

Also - if you haven't yet paid your 2004 HOA membership dues - please contact your Block Captain as soon as possible. The deadline for collecting dues is December 6th and you're welcome to bring them with you to the luminary assembly.

See you Saturday morning. Thanks in advance.

October 30, 2003 - Crosswinds HALLOWEEN PARADE - Friday Oct 31, 4:30pm

4:30pm Friday, October 31st, 2003

Attention Crosswinds Homeowners . . . .

All neighbors are invited to join the 2003 Crosswinds annual Halloween activities beginning at 4:30pm on Friday, Oct 31st. Hotdogs, chips, drinks and desserts will be served. Bring the kids and vote for your favorite costumes! Prizes awarded. Parking is available along Seagate Drive. Call 518-2493 with questions.

HALLOWEEN PARADE – OCTOBER 31, 2003 – FOUR WINDS DR – Trick-or-Treat! This year’s annual Halloween event will be held in the Four Winds cul-de-sac on Friday evening October 31st beginning at 4:30pm. As always, this is a big hit among the children – so don’t miss this great opportunity to show off their costumes! A big “THANK YOU” to our event chair Jill Mulligan and her cul-de-sac for volunteering to host this fun event. The children’s parade will begin promptly at 4:45, followed by costume judging and awarding of prizes. Hotdogs with fixin’s, chips, drinks and desserts will be served. Neighbors are welcome to bring home-baked cookies, brownies or cakes to share. Call Jill Mulligan at 518-2493 for further details. Have a safe & sane Halloween!!

September 26, 2003 - !! REMINDER !! Crosswinds Homeowners Meeting - Sat 9/27 8:30am Brueggers

!! REMINDER !!

Crosswinds Homeowners -

Don't forget! Our Fall HOA meeting is tomorrow morning (9/27/03) @ 8:30am at Brueggers' Bagels on Bridgeport & Creedmoor. All neighbors are welcome.

Arrive early if you want to grab some coffee. We'll adjourn by 9:30.

Here's the planned Agenda:

1. Welcome

2. Treasurer's Report - Krista Adams

3. HOA Officer Elections for 2004

4. Architectural Board Report - John Daly
- Covenant Guidelines

5. Welcoming Committee Update - Pam Clark
- Sample Greeting Basket

6. Strickland Sign Move - John Keeley
- Leadmine Road Extension
- City Project Engineer: Tim Sudano 890-3814 sudanot@raleigh-nc.org

7. HOA Activity Calendar - Volunteers
- Oct 31 - Halloween Parade - Four Winds Dr - Jill Mulligan
- Nov 15 - HOA Membership Fees Deadline - Ken Davenport
- Dec 6 - Luminary Assembly Operation - John Oldham
- Holiday Decorations Contest - NEED Volunteer (??)

8. Open Forum
- Annual HOA Dues Increase
($15 >> $25?)
- Non-disposable luminary appliances (Sandy w/ Merri-Lite. Mansfield, Ohio; 419-526-3773)
- Neighborhood Improvement Matching Grant Program - Kira Stewart, Raleigh Community Services 831-6136 stewartk@raleigh-nc.org

- Adjourn -

July 16, 2003 - Summer Pool Party: Aug 16th '03 - RSVP to Block Captain

NOTE: Please feel free to forward this message to your Crosswinds neighbors.

Crosswinds Homeowners . . .

Don't Forget!

This year's neighborhood party (open to all Crosswinds residents) will be held Saturday, August 16, 2003 from 7:00-10:30pm.

The party will be held at the nearby Greystone pool complex located on Sawmill Road between Lead Mine and Creedmoor Roads.

Nearly 300 people attended last year’s Crosswinds' pool party – so don’t miss out on this one!

Please RSVP though your block-captains so that we can estimate an accurate food headcount. You can find the name of your bock-captain in the 2003 Neighborhood Directory or refer to the 2003 BC list below.

Menu: Hamburgers, Hot Dogs, Soft Drinks, Keg Beer, Door Prizes for the kids, Raffle Drawings, and a Disc Jockey will be playing favorite tunes. Don't forget to bring your bathing suit - as life guards will be on staff and the pool will be open!

*Families whose last names start with A-L are asked to bring a side dish.
*Families whose last names start with M-Z are asked to bring a dessert.

Feel free to bring extra lawn chairs for seating. Extra side dishes and dessert trays are welcome.

We're also seeking volunteer nominees for 2004 HOA posts - so step forward and get involved! Contact your Block Captain for more details.

June 11, 2003 - New Roofs -- Information

Passing along for those interested. Contact neighbor Bill Buchanan for more details at 919-846-5161.

----- Original Message -----
From: Bill Buchanan
Sent: Wednesday, June 11, 2003 5:03 PM
Subject: Re: New Roofs -- Information

Recently did some research on Roofs. Seems like a lot of us need or are replacing them. Since there can be a big difference in price for equal quality from different contractors, I wrote up a brief "Myth Buster" summary that may be of interest. I think there are a couple of points of interest for those who haven't had their roof done yet, and maybe even those that have (especially those with New Roof Vents, but without proper soffit ventilation). Regards, and You're welcome to distribute to CHOA members. P.S. Have much more detail, but didn't write it up, but will answer specific questions in asked. Bill Buchanan 919-846-5161

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Crosswinds is approaching the age where many of us are replacing our roofs. Some replacements are due to multiple storm damage, some due to just the fact that our "20 year Roofs" are about 18-20 years old. After doing some investigation and comparison, here are some "facts" that we found interesting, and may be worth passing along. At the end, I've included a list of "vetted" roofing contractors, for which I receive no compensation or advantage:

Price Myth: Or, More money equals a better roof. This is true up to a point. We gave four Roofing Contractors all the same detailed specifications (Premium Slate "like", 40 Year Warranty, 10 years Unconditional Warranty, with 110 MPH Wind Warranty). We asked for extras like "leak guard" rubber barriers, new vent caps, new Copper Flashing, repair/replacement for all damaged wood, new Ridge vent, and new upper Soffit Vents. First, all of the contractors were "vetted" through direct recommendation, visual review of previous job(s), and the Quality of the finished estimate they delivered. All Perform Equal Quality, but not necessarily at equal Cost. Estimates ranged from approximately $5,400 to $14,500 for exactly the same materials. (NOTE: All were registered companies, fully insured, with proven quality track records. They ranged from small, to medium, to national based organizations. The simple fact is that the smaller companies did not have the overhead of a "regional sales manager", a "president", "and various other layers of "management" which are pure cost adders. As you can see, after the first $5,400, we were paying for something other than pure quality. So, in general, more money does not necessarily result in a better roof. In fact, we could have chosen a direct replacement for the original roof (instead of an upgrade with all the extra's) at a price well below $6k.

Warranty Myth: "Or, we're the only roofing contractor certified by the manufacturer in this area to give you a warranty". If you hear this one, it's an out an out lie, meant to scare you away from using a competitor. The truth is that the Manufacturers of the Roofing material warranty the roof, if installed to specification, irrespective of who performs the installation. Individual Contractors can give their own warranty for workmanship, which is typically for 12 months. The manufacturer's warranty does vary from manufacturer to manufacturer, but let me give you an example. GAF (which we used) warranties the product we used irrespective of who installs it, as long as all specified materials (not optional materials) are used and installed per GAF specifications. A copy of these specifications (the same ones given to all roofers by GAF) is on line under Installation Information. A detail often overlooked is that GAF requires six (6) nails per shingle to qualify for the 110 MPH warranty. So, no matter who you have do your roof, I suggest you attach a copy of the Manufacture specs to your work contract with a reference to meeting all specs necessary to enable the warranty. Because, if the firm you choose goes out of business next year, then you still can have a defective roof repaired within the warranty time period if you've properly documented the installation (materials, specifications, etc.). By the way GAF makes this a "no brainer" since they have a copy of their warranty on line, which you print out and have the roofer sign and date upon completion of the work.

Bigger is Better Myth: "Or, small companies (our competitors) can't give you the quality of work that we can". Given that you've only invited Quality Companies, irrespective of size, to give you a bid, this is patently untrue. Actually some small companies give an attention to detail that larger companies seem to miss entirely. And, in many if not most cases, the owner of the small company is either on the job or part of the work detail. His (or her) reputation is constantly on review. That isn't to say that larger companies don't supply good quality. The point is that bigger is not necessarily better. So, this can open the door for you to consider many new options that just might allow you get the same quality for a better price.

Insurance Myth: "Or, small contractors don't have insurance". I actually had two of the more expensive Roofing Contractors tell me this in order to discourage me from using a small independent contractor. This is an example of partial truths. The truth is that any contractor, large or small, can be properly insured or not. You should ask all contractors if they have liability and/or employee insurance. AND, when you select your contractor, you should require as a part of your contract that their insurer send you a signed insurance certificate before start of work and as a condition of work. What you'll find is that small contractors (as well as large) are pleased to do this, since they expect it. If they don't, or if they try to pass off a photocopy of their certificate, bypass them and go to another contractor (whether large or small). But, don't overlook this one, since while the likelihood of an accident is relatively small, it can be quite expensive if the contractor does not have valid and current insurance of the proper amount and type.

Roof Vent Myth: "Or, all you need is a new roof vent and your attic will be cooler and the roof will last longer". This one is a little tricky, so worth mentioning. The fact is that the new style roof vents are thought to be better. Apparently, for every 10-15 foot of Roof vent, you can replace one attic fan. Well, be very careful. In order for this to be true, certain conditions have to be met. First, you must have equal or more (preferably more) air entering the soffits (downward edges of front and backs of a roof) than can exit through the roof vent. Here is the caution. SOME HOUSES IN CROSSWINDS DID NOT HAVE SOFFIT VENTS INSTALLED ON THE UPPER ROOF. This means you must have this corrected when the new roof vent is installed. Also, a couple of 2 inch circular vents will not do the job. You probably will need a 2 inch wide by the length of your soffit type vent, front and back, to provide the needed airflow. Here's how to calculate this need. Whichever roof vent you choose, it is rated at so many square inches of airflow. Add that up for the entire length to be installed. Now you must have at least that much soffit vent capacity, and preferably more (2x). Or, just call the help line for the manufacturer and they'll tell you exactly what you must have. Also, a knowledgeable contractor will know this and calculate it for you (BUT, ASK, since this is a detail which is quite often and honestly overlooked). The point is that the roof vent will not work without the required soffit vents in place. There are other requirements too, like removing the old attic fan.

Roofing Contractors-Recommendations: First of all, every one of the following roofers were recommended either by Builders, Construction Industry Professionals, or by Crosswinds Neighbors. Every one has performed jobs that they will provide locations and types (depending on the roof you select) for you to visit and inspect. Our favorite was a small company called E&R Contracting Inc. (see detail), which we chose. Actually, I should mention that E&R was also well recommended by one of our neighbors who is a builder/contractor (Peter Prodan, on Gotherstone). Only one of the following was deemed unsatisfactory, primarily due to poor bid quality (not necessarily performance quality). I have not listed prices by contractor as this varies by job and type of roof, plus any extras, and will certainly vary for different houses/conditions. However, the bids for our job ranged from Approximately $5,400 to $14,500. Interestingly enough, the larger the company with more salesmen and managers had the highest prices. You might argue a quality difference, but since the specifications I gave were very detailed (exact materials and installation specs), and given that if installed per the commitment by all, then quality would have been relatively equal. AND, for those of you who like the "thatch type" of Architectural shingles rather than the "slate like" which we chose, keep in mind the actual materials are the same price for either (at least in the GAF 40 year range). I'm not a roofing expert, so my message is quite simple. If you do some comparison shopping, use the internet to get specifications, and review any recommendations against actual jobs completed, there is no need to be intimidated, and there is room to have both quality and a reasonable price. If in doubt, please consult a roofing professional for advice for a specific concern.

1. E&R Contracting (Best Recommendation, and our 1st Choice)
2501 Blue Ridge Road, Suite 150
Raleigh, NC 27607
Office: (919)-427-6639
Toll Free: (877) 633-8993
Eddie or Ricky Cantebury

2. Kevin Pepperdene
1212 Bert Winston Road
Youngsville, NC 27596
919-570-9629 or 919-815-8389

3. Roger's Roofing & Repair Contractors
(Our 3rd Choice, However 1st among larger more pricey Contractors)
6775 NC Hwy, 96W.
Youngsville, NC 27596
Youngsville: (919) 570-5010
Durham: (919) 680-4333

4. Not listed due to Poor Quality of Proposal and follow-up
(Available upon request, however cannot recommend)

We chose E&R and highly recommend them, however, there are many more equally qualified contractors out there, some of which may have even done a neighbors house. So look around and don't be afraid to ask for competitive quotes from those that you put on your "A" list.

June 07, 2003 - June 2003 Neighborhood Bulletin

Saturday, June 7, 2003

Subject: Crosswinds Neighborhood - June 2003 Bulletin

Dear Crosswinds Home Owners . . .

Hello! We’ve assembled plenty of useful neighborhood information below for your reference. There are several items of significance that you'll want to be aware of. Please take a moment to familiarize yourself with the news & events included below. Contacts are listed for further information.

If you have an item of relevance you wish to share with your neighbors – please reply to this message and we’ll get the word out. Have a SAFE and FUN summer! – Crosswinds HOA

IN THIS ISSUE:

1. NEW HOA TREASURER – WELCOME KRISTA ADAMS

2. HOA SUMMER PARTY – SAT AUG 16th, 2003 @ GREYSTONE

3. STRICKLAND ENTRY SIGN & LEAD MINE ROAD IMPROVEMENTS

4. CROSSWINDS BLOCK CAPTAINS - THANK YOU!

5. TRAFFIC CALMING – NEWS & OBSERVER ARTICLE – MAY 15, 2003

6. SEEKING CROSSWINDS HOA OFFICERS & VOLUNTEERS

7. SUBSCRIBE TO RALEIGH CAC NEWSLETTER

8. CP&L / PROGRESS ENERGY – POWER OUTAGE UPDATE

9. WELOME NEW NEIGHBORS! - 2003 MEMBERSHIP DRIVE

10. HOA ARCHITECTURAL REVIEW BOARD

11. DAY CARE REZONING - SAWMILL & HARBOR ROADS

12. 2003 CROSSWINDS NEIGHBORHOOD DIRECTORY

13. CROSSWINDS HOA WEBSITE & E-MAIL BULLETINS

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1. NEW HOA TREASURER – WELCOME KRISTA ADAMS

Regretfully, our current treasurer Suzanne Best has sold her house and is moving out of our neighborhood. We want to extend a warm thank you and best wishes to Suzanne for her attention to detail during her office. Her enthusiasm & contributions will definitely be missed. Please contact Suzanne with best wishes at: 846-2871 KCat11@aol.com Thank you Suzanne!

In anticipation of this departure, at our Spring HOA meeting we solicited Treasurer volunteer nominations. It is with pleasure and gratitude that we’re pleased to announce Krista Adams of 1808 Lodestar has agreed to step forward and assume this important post. Krista can be reached at 870-0617 adamsk@hpw.com. The treasurer transition is effective June 10th. Welcome Krista.

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2. HOA SUMMER PARTY – SATURDAY AUGUST 16th @ GREYSTONE SWIM CLUB

Please mark your calendars for Saturday, August 16th, from 7:00-10:30pm for the annual 2003 Crosswinds HOA Summer Pool Party at the Greystone pool complex located on Sawmill Road between Lead Mine and Creedmoor Roads. Nearly 300 people attended last year’s Crosswinds pool party – so don’t miss out on this one!

You will soon be asked to PLEASE RSVP though your block-captains so that we can estimate an accurate food headcount. You can find the name of your bock-captain in the 2003 Neighborhood Directory. (details in the remainder of this message)

Menu: Hamburgers, Hot Dogs, Soft Drinks, Keg Beer, Door Prizes for the kids, Raffle Drawings, and a Disc Jockey will be playing favorite tunes.

*Families whose last names start with A-L are asked to bring a side dish.
*Families whose last names start with M-Z are asked to bring a dessert.

Bring extra lawn chairs for seating. Extra side dishes and dessert trays are welcome.

Thank you to Crosswinds neighbor Ann Brooks for reserving this date with the Greystone clubhouse.

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3. STRICKLAND ENTRY SIGN & LEAD MINE ROAD IMPROVEMENTS

As we can all see first hand, significant progress is well underway to widen Strickland road from Creedmoor to Harvest Oaks, and to extend Lead Mine Road from Strickland up to 540 at Six Forks. Right-of-way and clearing are complete. Thompson Construction is the lead contractor. Lead Mine at Strickland is being raised 6 feet and will be tackled first. Total completion of the project is scheduled for December 2004.

On May 9th, Crosswinds received official notice from the city that our existing neighborhood entry sign is in the right-of-way and we have a limited number of days to move it (60-90 days). We’re presently working with neighbor John Keely and seeking other volunteers to assist with the temporary movement & storage of our sign until after the construction is complete.

To volunteer with this effort, please contact John Keely @ 846-6565 Moo225@aol.com

For more information about the overall street project, please contact the City of Raleigh Central Engineering Dept at 890-3030. Ask for project engineers Tim Sudano and Samir Bahho. Also try Greg Pittman at 890-3840

FYI. The informative article below appeared in the June 6th News & Observer:

Friday, June 6, 2003 1:45PM EDT

RAIN SLOWS ROAD WIDENING – LEAD MINE WORK STILL MOVING AHEAD

- by DANNY HOOLEY, Staff Writer

RALEIGH -- Travelers along a good stretch of Strickland Road have been driving past miles of orange and white barrels, orange netting and excavated red mud. But because of rainy weather lately, signs of work have been sporadic. Even so, the city's plan to widen Strickland Road to five lanes between Creedmoor and Six Forks roads is sticking fairly close to schedule. The city is adding 18 feet to each side of the two-lane road to allow for two travel lanes in each direction with a center turn lane.

As part of the project, Lead Mine Road is being extended from where it ends at Strickland to cross Baileywick Road and connect with Six Forks. Work on the project began Jan. 6. It is projected to be finished in December 2004.

Tim Sudano, a City of Raleigh project engineer, is managing the construction. The work is being done by Thompson Contracting. "It was going fine the last couple of months," Sudano said, "but with this wet weather, they're starting to fall behind a little bit." Sudano said that workers are mainly concentrating on the Lead Mine project, which doesn't impede traffic. "That's always the easy construction," said Sudano. "Once we get on Strickland itself, that's when it becomes more challenging." Sudano said that some work has started on Strickland. "We're doing some temporary widening already, anticipating some traffic shifting, so that we can begin work in some specific area," Sudano said. "We've got a box culvert to construct across Strickland Road, up toward the Harvest Oaks [Drive] area. That's going to be one thing we do this midsummer."

Samir Bahho, senior project engineer for the city, said the area has been on the state thoroughfare plan since the 1960s. The plan calls for updating and widening streets as traffic warrants. "The traffic data we have warranted that we widen [Strickland] to five lanes," said Bahho. Lead Mine Road, he said, is being extended to ease access to the Outer Loop at Six Forks Road. Bahho said the Lead Mine extension will also ease traffic on Strickland and Six Forks roads.

The cost of construction for the Lead Mine and Strickland projects is $4.39 million, Bahho said. Adding in right of way and design, the cost is about $6 million. Money for the projects was approved by voters in the 2000 Capital Improvement Program bond referendum. The project complements widening work on Strickland that extended from Six Forks to Falls of the Neuse roads. That work cost about $3 million and was completed in September 2002.

Sudano said that, despite temporary weather setbacks, the public has responded well to the plan. "I have not received many complaints," said Sudano. "So when I don't receive many complaints, things are going smooth."

Staff writer Danny Hooley can be reached at 836-4953 or dhooley@newsobserver.com.

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4. CROSSWINDS BLOCK CAPTAINS - THANK YOU!

While our HOA block-captain structure is not unique, it’s also not that common, and is strongly envied by neighborhood associations who've not yet managed to achieve similar operating efficiencies. Your block captain is your local conduit into HOA activities. If you have any questions about the homeowners association or neighborhood events – these are the people to seek. With this in mind, we want to take this opportunity to extend a big THANK YOU to our 25 dedicated block captains who continue to serve each of your respective blocks. So next time you see your Block Captain – be sure to say Thank You! In case you don’t already know who your designated block captain is, we’re including the most current list here for your reference. This information can also be found in your directory.

2003 BLOCK CAPTAIN LIST

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# 1 Helen McFarlane - 7905 Harbor Drive - 518-2062 - 14 Houses

# 2 Beth Gaspar - 1108 Anchor Ct - 847-2278 - 10 Houses

# 3 Jim Luther - 8313 Seagate Drive - 676-8819 - 10 Houses

# 4 Judy Colby - 8408 Seagate Drive - 846-5349 - 13 Houses

# 5 Bill Casey - 1201 Ebb Court - 847-8632 - 12 Houses

# 6 Jill Mulligan - 1320 Four Winds Dr - 518-2493 - 15 Houses

# 7 Ann Fields - 8520 Seagate Drive - 12 Houses

# 8 Ann Brooks - 1208 Inlet Place - 870-7445 - 10 Houses

# 9 Chris Maxwell - 1112 Winterwind Place - 848-3573 - 12 Houses

#10 Pat & Swen Walker - 1524 Bridgeport Drive – 848-9802 - 12 Houses

#11 John Oldham - 8616 Seagate Drive - 848-1745 - 15 Houses

#12 Heather Choplin - 8605 Harbor Road - 676-1188 - 15 Houses

#13 Jeannette Johnson - 8615 Windjammer Dr - 518-8414 - 14 Houses

#14 Sue & Jerry Scoggins - 8629 Windjammer Drive - 870-5206 - 10 Houses

#15 Jill Chermak - 8721 Catamaran Drive - 846-7229 - 11 Houses

#16 Cathy Fergen - 1601 Bowdoin Drive - 870-1303 - 15 Houses

#17 Cindy Jones - 8708 Montauk Drive - 870-7889 - 13 Houses

#18 Kelly Andrews - 8608 Timberwind Drive - 870-6923 - 11 Houses

#19 Beth Fry - 1805 Snow Wind Dr - 845-6226 - 14 Houses

#20 Pam Clark - 1813 Lodestar Drive – 866-0559 - 13 Houses

#21 Craig Sampson - 1900 Lodestar Dr - 846-3760 - 13 Houses

#22 Ruth Lyons - 2001 Lodestar Drive - 870-8834 - 14 Houses

#23 Bob Chapman - 2024 Lodestar Drive - 870-6385 - 13 Houses

#24 Lori Larimer - 2021 Torrington St - 845-1178 - 18 Houses

#25 Mary Grace Sellars - 7812 Harbor Dr - 676-6022 - 13 Houses

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5. TRAFFIC CALMING – NEWS & OBSERVER ARTICLE – MAY 15, 2003

The article below appeared in our local N&O, and talks about the different devices that the city is considering to calm speeders. Other cities throughout the country have had some success using these various tools. But keep in mind, that it’s widely accepted that the most prevalent speeders in any given neighborhood are actually the people who live in the neighborhood itself! Typically – it’s not the outsiders. So please consider this and do drive carefully.

For more information about the traffic calming study – please contact Kimley-Horn @ 677-2104.

Thursday, May 15, 2003 12:00AM EDT N&O

PLAN TO SLOW TRAFFIC GETS A PUSH

- by Sarah Lindenfeld Hall, Staff Writer

RALEIGH -- Residents complaining about cars zipping past their homes could soon get a break.

A City Council committee on Wednesday unanimously recommended moving forward on a proposed "traffic calming" program that would give neighborhoods a menu of measures to slow cars.

Kimley-Horn and Associates, the consulting firm hired by the city, reviewed neighborhood traffic programs in 15 cities across the country and found they slowed vehicles between 2 mph and 7 mph. The consultants say the city should pick the neighborhoods to help first by looking at the number of speed-related crashes in the past three years, how wide the streets are, how fast vehicles are going, how much traffic there is and how close the neighborhood is to schools and parks.

Kimley-Horn says the goal is to match the right measure to each street. Eight possible tools include speed humps, which were tested in the Brentwood neighborhood starting in 2000, pavement markings, raised crosswalks and mini traffic circles. But the program could be expensive. Kimley-Horn says the city should spend $300,000 to $500,000 a year on the program. It will cost about $150,000 to fix each neighborhood.

As part of budget talks, council members will discuss whether neighborhoods should help pay the cost, including construction and maintenance. "We can't even talk about it until we look at the budget process and see where we're going to get it from," committee member Neal Hunt said. "I do think it's a priority and I think it's an expense we need to incur."

For years, residents across Raleigh have been clamoring for help from the city. Traditionally, they've sought relief by seeking the council's permission to reduce speed limits from 35 mph to 25 mph or asking the police department to monitor traffic.

Others have found less traditional ways. In North Haven, neighbors stuck handmade speed limit signs in their front yards. In the Fox Run neighborhood, retiree C. H. Burns has whistled loudly and tried other ways to get motorists' attention as they sped in front of his house on Timber Ridge Drive. His efforts, he said, led to eggs thrown at his house.

Burns, 64, who attended Wednesday's committee meeting, said he was pleased with the committee's recommendation. "We're just really in a bind over here because of the speed and there is nothing you can do about it," he said.

Staff writer Sarah Lindenfeld Hall can be reached at 829-8983 or slindenf@newsobserver.com.

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6. SEEKING CROSSWINDS HOA OFFICERS & VOLUNTEERS

Crosswinds HOA board member volunteer opportunities are always available and we welcome your inquiries and involvement. We are actively seeking nominations for all board positions. If you, or someone you know might be interested in stepping forward - please identify yourselves. It’s a terrific way to meet your neighbors and get involved. In particular, we will be asking for specific nominees at the upcoming summer party for 2004 officer elections. So please come prepared to share your connections and talents.

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7. SUBSCRIBE TO RALEIGH CAC NEWSLETTER

Would you like to receive your own copy of the monthly North CAC newsletter for our Citizen Advisory Council? As a way of getting residents knowledgeable and neighborhoods empowered and involved, the city will be glad to send it to you by regular mail or by e-mail. Let them know your preference and your street address to match with the North CAC.

Contact Luis Olivieri-Robert with the City of Raleigh Community Services Department 831-6099 Luis.Olivieri-Robert@ci.raleigh.nc.us OR contact Tom Slater via e-mail at tslater@hntb.com. For more info, visit: http://www.raleigh-nc.org/communityservices/cac.htm. Also try Dan Tew at (919) 831-6124 http//www.dan.tew@ci.raleigh.nc.us

NORTH COMMUNITY ADVISORY COUNCIL (CAC) - North CAC meetings are held the first Thursday evening of every month at Millbrook Exchange Park at 7:30 p.m (except July). Everyone is encouraged to attend.

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8. CP&L / PROGRESS ENERGY – POWER OUTAGE UPDATE

Like any area of Raleigh, sections of Crosswinds can occasionally experience power outages. In December 2002 neighbors Bill Buchanan (846-5161) & Suzanne Best (846-2871) initiated a responsive and solution-oriented action plan with CP&L to address Crosswind’s specific needs. The most common reason for outages is “failed cable” which can occur anytime and independent of inclement weather. Therefore, we understand there is currently a comprehensive, staggered “cable replacement” effort underway in the area. As a result, some neighbors are already reporting noticeable service improvements.

IF YOU EXPEREINCE A POWER OUTAGE - MOST IMPORTANT: The CP&L 1-800 outage number below requires that during a power failure, EVERY INDIVIDUAL HOUSEHOLD affected must call in each day to report their own outage. CP&L can then work toward fixing coverage without missing any subscribers.

IMPORTANT CP&L NUMBERS:

* 1-800-419-6356. This is the VOICE RESPONSE UNIT, and does not have a live person. You need to report each outage, for every house, each time there is a power failure. If you get an automated call back that your power has been restored, and it has not, then you need to call this number again, if you didn't report as a part of the call back. This is CP&L's primary system for tracking outages and determining magnitude and priority of repair.

* 1-919-508-5400. This is the published local Customer Service number, and does put you in touch with a real live person. It should be used after using the above number.

* 1-919-881-3785 (and FAX 919-881-3772). This is Miles Tew, Service Coordinator for our area. This can be used if the above numbers do not result in timely repair.

* 1-919-881-3713 (and pager 919-835-7374). This is Mark Spivey, Distribution Field Supervisor for our area. This can be used if the above numbers do not result in timely repair.

* 1-919-881-3796 (and pager 919-857-7131). This is Bobby Crocker, the Supervisor in charge of all Service Delivery and Maintenance for our area. He is ultimately responsible for service in our area.

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9. WELOME NEW NEIGHBORS! - 2003 MEMBERSHIP DRIVE

Do you know someone new to Crosswinds? Let us welcome them to the neighborhood! Contact our Welcoming Committee Chair Pam Clark at 866-0559 to request a special house-warming gift pack and to learn more about HOA membership benefits.

Are you thinking of selling your Crosswinds home? Be sure to check the home-seller portion of our website to obtain valuable comparison information. And please let your buyer know about the Crosswinds Homeowner Association. Annual Membership Dues are $15.00. (Luminaries fees extra.)

Crosswinds HOA members enjoy these benefits: Regular Newsletters, Summer Parties, Printed Directories, Halloween Parades, Community Website, Luminaries, Local Representation, Holiday Decorating Contests. Make check payable to: Crosswinds Homeowners Association, 8300 Seagate Drive, Raleigh, NC 27615

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10. HOA ARCHITECTURAL REVIEW BOARD

Are you considering a home improvement project? Be sure to consult the Crosswinds' HOA covenants and follow these recommended tips before you begin any home improvement project which may be visible from the exterior of your property:

1. Keep your adjoining neighbors informed of your plans and progress,

2. Review Crosswinds HOA Covenants & Architectural Guidelines,

3. Contact our Architectural Review Board,

4. Comply with Raleigh City Construction & Zoning Codes.

For more information, contact Architecture Board Chair John Daly at 848-2162 (jjdaly@nc.rr.com). View a complete list of Crosswinds HOA neighborhood covenants at: http://www.crosswindshoa.org/covenants.htm

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11. DAY CARE REZONING - SAWMILL & HARBOR ROADS

A petition is currently under review by the Raleigh City Council to rezone the Day Care near Greystone pool from R4-residential to Office/Institution-1 w/ Conditional Use. Zoning Case: Z-7-03. The property owner has proposed plans to convert the existing day care center into a pediatric clinic & doctor's office. On June 3rd, 2003, the City’s Committee of the Whole voted to recommend Denial of this zoning case. But it still has several review cycles before a final decision is determined.

View complete details at: http://www.raleigh-nc.org/planning/Zoning/May03/Z-7-03_info.htm For more information - please contact Graham Wright @ 488-0015 x109 gwright@poolepediatrics.com

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12. 2003 CROSSWINDS NEIGHBORHOOD DIRECTORY

Our Crosswinds Directory Chairs, Ken & Carolyn Davenport, want to remind you that extra copies of the 2003 directory are available. If you have new neighbors, new phone numbers, changing block captain info, etc - please submit this info to the Davenports. 1816 Lodestar Drive 848-8751 davenport_ken@emc.com Extra copies are available from the Davenports and/or through our Welcoming Committee Chair Pam 866-0559 brumeister@earthlink.net

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13. CROSSWINDS HOA WEBSITE & E-MAIL BULLETINS

All HOA information can be found on our community website located at www.crosswindshoa.org

The following information can now be found online: Covenants, News Archive, Maps, Membership Info, Weather, Activity Calendar, Volunteer Opportunities, and Directory Updates. There's a special section for Crosswinds property buyers and sellers. All of the information on our site is specifically oriented to our own Crosswinds community.

You may also subscribe to receive regular HOA e-mail bulletins, by sending an e-mail (with your name & address) to: bulletinsignup@crosswindshoa.org.

February 27, 2003 - Public Utility Surveying on Windjammer, Snow Wind & Seagate

Thursday, Feb 27, 2003

Crosswinds Homeowners –

You may have noticed orange surveying signs & work crews on your block in the last few weeks.

This is part of a “Citywide Water-Main Upgrade Analysis Project”.

Survey crews have been employed by the city’s water department to collect & prepare information about all underground utilities along the roadways and right-of-ways on Windjammer, Snow Wind & Seagate, with the intent to possibly upgrade the water service.

For specific questions related to this project, please contact:

* Donna Jackson @ 890-3584 - City of Raleigh Public Utilities Project Engineer

* Erica VanTassel @ 677-2104 - Engineering Consultant w/ Kimley-Horn

These people are coordinating the day-to-day operations of this particular project and will be happy to address any questions or concerns you may have.

PROJECT DETAILS:

There are 9 such focus areas under review throughout the city as part of this package. The City of Raleigh has simply engaged these engineering firms to gather enough information in order to determine if work will actually be done & where. Visual inspections, metal detection and other techniques are being used to map out the exact physical locations of existing utilities. No actual improvements or modifications are currently underway. No commitments have been made to contractors or homeowners for actual work.

In the event that the city decides to pursue any of these upgrades – then engineering contracts would be advertised and awarded to construction crews sometime in August. Actual work would not begin until late Summer or early Fall, 2003 and would wrap up by year’s end.

Specifically, two main water lines on Seagate would be connected into a single node which would eliminate a current gap between homes. Along Windjammer and Snow Wind, larger water mains would be run in parallel with existing lines and new taps installed in order to address possible concerns about water pressure.

All impacted homeowners should have received notification of the surveying at least 30 days prior via your regular water invoice. In the event any construction work is begun, all homeowners will again be contacted in writing 30 days prior to the start of any work.

Firms involved in preparing this project analysis:

* City of Raleigh – Barnie Rogers – 890-3583

* Barbara H. Mulkey Engineers - Andy Heath 858-1818

* Kimley-Horn Engineers – Erica Van Tassel 677-2104

IMPORTANT: If are curious about other utility or survey work on your street, please begin your inquiries by immediately speaking with the service people in the field doing the actual work. The work crew themselves can quickly tell you their purpose and who they’re under contract to. Ask them for the phone number of their dispatcher. Most survey & constructions crews are sub-contracted by the city, phone company, cable company, or any number of other organizations. You’ll have the most success working backward in through the dispatcher.

In other cases, you can try contacting the city of Raleigh Public Works departments at 250-2737, 890-3400, or 890-3030.

February 19, 2003 - Meet Mayor Charles Meeker at Borders Bookstore

> Crosswinds Homeowners -
>
> Raleigh's own Charles Meeker will be just around the corner at Borders
> Bookstore at Six Forks and Strickland Roads this Thursday night, February
> 20, 2003 from 7:30-9:00pm.
>
> The Wake County Citizens for Effective Government has invited Charles to
> come and give an "Overview of the City".
>
> As our neighborhood and surrounding community matures, we continue to learn
> more about how our local government works in the areas of planning, zoning,
> crime prevention, growth management, utilities, disaster relief, etc. These
> efforts directly affect our quality of living.
>
> Come out and hear about the mayor's plan for the city. This is a
> particularly convenient opportunity for Crosswinds residents to hear if
> there are specific plans for our area and what's in store for the rest of
> Raleigh. Please attend and let our mayor know we appreciate his support.
>
> Hope to see you over at Borders. And bring a neighbor!
>
> Crossswinds Homeowners Association
> Website: www.crosswindshoa.org
> **************************************************************************
> Warning: This e-mail is intended for members of the Crosswinds Home Owners
> Association only. All other use is prohibited. If you've received this
> message in error, please disregard. Soliciting to this list is not
> appropriate and will not be tolerated.
> ***************************************************************************
>
>
> ----- Original Message -----
> From: "Gerry Bowles" <gerrybowles@yahoo.com>
> To: <GerryBowles@yahoo.com>
> Sent: Friday, February 07, 2003 2:24 PM
> Subject: Wake County Citizens February 20 Forum
>
>
> The NC legislature has finally elected a speaker(s); Senator John Edwards
> has appeared on Hardball with Chris Matthew's; and America and the United
> Nations are intensifying their efforts to disarm Iraq..as if this is not
> enough.
>
> The Wake County Citizens for Effective Government is revving up to greet the
> mayor of Raleigh, Charles Meeker and listen as he gives us an overview of
> the "State of the City"! Please plan to join us on Thursday, February 20
> from 7:30-9:00 p.m. at Borders Books, Strickland Roads and Six Forks
> location.
>
> <...>
>
> As always, bring a friend and join us as we celebrate two full years of
> being better informed citizens!

February 18, 2003 - Neighorhood Meeting Sat, Feb 22 '03

ATTENTION - Crosswinds HOA Block Captains & Homeowners -

Crosswinds HOA Spring 2003 Meeting
Saturday, Feb 22nd, 2003 8:30am
Breugger's Bagels - Creedmoor & Bridgeport
All Crosswinds Homeowners Welcome!

Our first HOA meeting of 2003 is scheduled for this weekend.

Saturday, February 22nd from 8:30am-9:45am at Breuggers' Bagels (Creedmoor & Bridgeport).

Please mark your calendars and plan to attend. Enjoy a warm beverage and catch up with your neighbors!

We look forward to seeing you at the meeting.

Meeting Agenda:
--------------------------------------
1. Treasure's Report - (backfill openning available)

2. HOA Officer Search for 2004
- Seeking Nominees

3. Report from Architectural Review Board
- Covenent Guidelines

4. Welcoming Committee Activities
- Sample Greeting Basket

5. CP&L Ice-Storm Debrief
- Suzanne Best 846-2871
- Bill Buchanan 846-5161

6. Strickland Sign - Scheduled Move
- Leadmine Road Extension
- City Project Engineer: Tim Sudano 890-3814 sudanot@raleigh-nc.org

7. HOA Activity Volunteers
- 2003 Summer Pool Party Chair? (2002 Chair: Carolyn Davenport 848-8751)
- 2003 Luminaries Chair? (2002 Chair: John Oldham 848-1745)
- 2003 Halloween Parade Chair? (2002 Chair: Heather Choplin 676-1188)

8. Proposals/Suggestions
- Annual HOA Dues Increase ($15 >> $25?)
- Non-disposable luminary appliances (Sandy w/ Merri-Lite. Mansfield, Ohio; 419-526-3773)
- Neighborhood Improvement Matching Grant Program - Kira Stewart, Raleigh Community Services 831-6136 stewartk@raleigh-nc.org

9. Statewide NC Neighborhood Conference
- North Raleigh Hilton, May 9-10, 2003
- Contact Dan Tew 831-6124 dan.tew@ci.raleigh.nc.us
- Theme is "PEOPLE HELPING PEOPLE BUILD STRONG NEIGHBORHOODS"
- "...a significant opportunity to network, share ideas, learn what is happening across our state and see how much we all have in common regarding quality of life issues and best practices for dealing with them.... the conference will consist of a variety of neighborhood related breakout sessions and plenary sessions ...outstanding mix of academicians, professionals and grass roots folk with real experiences, will serve on panels to enlighten us all."

10. Open Forum

- Adjourn -

February 02, 2003 - Greetings Lead Mine Elementary School Neighbors

Sunday, Feb 2, 2003

For inquiries regarding this message, please contact Linda McDonald at or 846-1394 or almcdonald@aol.com

=============================================

Greetings to our Lead Mine Elementary School neighbors!

Did you miss Lead Mine’s Open House for rising Kindergartners and newcomers the last week in January?

Don’t worry. We’ve got more in store for you.

We would love to share the fantastic attributes and innovative ideas going on at Lead Mine Elementary....

· incredible administrators, teachers and support staff

· cutting edge technology

· center-based programming in Kindergarten

· computers in every classroom plus 2 computer labs equipped with 30 computers each

· curriculum differentiation for all levels of students

· Kindergarten Connection (2 days/month when rising Kindergartners will gather for fun and socializing with their parents at area parks or for group activities...to be held from Feb. ‘03 through opening of school in August) Call Denise Brown for details.

We invite you to:

*Kindergarten Registration on THUR. FEB. 6th from 9 am- 2 pm in the Lead Mine Media Center (If possible, please bring your child’s certified copy of his/her birth certificate, copy of his/her Social Security card, immunization record, and proof of residence.)

*“Specials” Night on TUES. FEB. 18th from 7 pm - 8:30 pm at Lead Mine (Science Fair, Lead Mine Jump Rope Team Demonstration, Lead Mine Choral Group Performance)

*Personal Tours of the school on Tues or Wed at 9:30 a.m. or Wed at 12:30 p.m. Please call the school office at 870-4120 to sign up for a tour or to schedule an alternate time/day.

We look forward to you joining us for any or all of our events!

February 02, 2003 - CP&L Status Report to Crosswinds Residents F.Y.I. (1-30-03)

Sunday, Feb 2, 2003

Crosswinds Homeowners -

Passing this info along. Please see the status update below regarding Crosswinds' recent discussions with CP&L power company. Again, many thanks to neighbors Bill Buchanan, Suzanne Best, and others (as well as CP&L) for coordinating and participating in this constructive series of dialogs. If you have questions or suggestions - feel free to contact neighbor Bill Buchanan directly at 919-846-5161.

----- Original Message -----
Sent: Friday, January 31, 2003 12:42 PM
Subject: Fwd: FYI-Status Report to Crosswinds Residents

Here is the report by Bill Buchanan reagrding the status of Cp&L work--please email this to all residents--sounds like they are being very responsive to our needs and concerns---thanks
Suzanne

----- Original Message -----
From: Bill Buchanan
To: Suzanne Best
Cc: Tom Capps ; Bobby Crocker ; Mark Berube
Sent: Thursday, January 30, 2003 6:01 PM
Subject: FYI-Status Report to Crosswinds Residents

Suzanne, please share the following news:

Tom and I met for a second time with CP&L personnel at their Pinecrest Rd. location, to obtain an update on repair/replacement of defective/weak power cables AND primarily to continue our discussions about Communications failures with the "Call Management Team". Here is a quick status:

FIELD DISTRIBUTION:

Cable at Seagate location repaired at time of outage.
Bowdoin and Montauk cable routing/connection work confirmed as being done..
Street lamp at 1916 Lodestar has been repaired (defective Lamp Transformer. Entire lamp assembly replaced last week).
Defective Cable between Transformer on Cardiff Ct to Transformer just west and across Lodestar was replaced this week.
Defective Cable between Transformer on Cardiff Ct. to (and including) two transformers east on Lodestar is defective and WILL BE REPLACED.
CP&L is still evaluating other cable segments and will either replace or not as required. They will let us know status.
CALL MANAGEMENT (VRU/TCA/etc)

Tom and I spent approximately 2 and 1/2 hours with CP&L today sharing additional input. Additionally CP&L shared information about how there call management system works. While we did keep notes, I've asked Bobby Crocker to get us an "official" list of work items that they plan to undertake, so that I can report accurately what is/will be done.
CP&L has a "Task Force" in place and is meeting with "Focus Groups" and "Consultants" to determine how they might improve VRU (Voice Response Unit) and TCA (:Trouble Call Analysis) Systems. They will use Crosswinds input as a part of this effort. As noted above, we expect Mark Berube (Senior Business Analyst) and his team to get back with us with feedback at a later date.
Suzanne, once again, I am most impressed with CP&L for the continued focus on our needs. Additionally, I feel very certain, that the things they are doing for us can serve as model's for what they can do (and are doing) for others as well. I trust this information is of interest to our fellow Home Owners. We will provide additional input as we receive it.

Thanks,
Bill Buchanan
919-846-5161

January 21, 2003 - Lead Mine's Kindergarten Open House

Thank you for forwarding this information regarding Lead Mine's Kindergarten Open House to our neighborhood. We greatly appreciate it!

Lead Mine's Kindergarten Open House and Tours!
Tuesday, January 28 7:00pm - 8:30pm
Wednesday, January 29 9:00am - 11:00am

Are you looking for the best school in town for your rising kindergartner? You need look no further than you own local, neigborhood elementary school - Lead Mine Elementary School. Lead Mine was recognized this past year as a North Carolina School of Excellence, an award given to schools who achieve more than 90% success on EOG tests AND show exemplary growth in all subgroups. Lead Mine is very proud of this very prestigous recognition.

Come visit the school and find out about all the wonderful things that make up the unique "Lead Mine Experience." We invite you to join us for our Kindergarten Open House scheduled for Tuesday, January 28, 2003 from 7:00pm - 8:30pm. There is also a Kindergarten "Walk Thru" scheduled for Wednesday, January 29, 2003 from 9:00am - 11:00am.

The Kindergarten Open House will introduce you and your child to the friendly and exciting world of Lead Mine Elementary and give you a taste of what to expect when your child become a student here. While your child enjoys one-on-one time with the Kindergarten teachers down in the Kindergarten wing, parents will meet with the Principal and Assistant Principal of Lead Mine and learn about the diverse and engaging curriculum that this traditional school provides to all its students. You can take a tour of school as well as learn more about our advanced technology initiative, our integrated curriculum, the chorus, the jump rope team, our Odessey of the Mind team, art classes, computer labs and much, much more. PTA volunteers will be available all evening to answer any questions you may have.

The Kindergarten Walk Thru provides the parent a chance to walk through a "live" kindergarten classroom. You are welcome to bring your child, but please understand that you will be standing within a classroom and your child will be expected to stay with you. This experience gives you an "up close and personal" understanding of the warm, engaging approach that our kindergarten teachers share with all their students.

Have you visited your neighborhood school lately? If you haven't, we invite you to come by and see what we're all about. We think you'll be excited!

Questions? Please contact Virginia Parker, PTA President, at 846-1928 or parkervg@earthlink.net

January 15, 2003 - CP&L Ice Storm Root Cause Analysis - MEETING MINUTES - 1/14/03

Wed, Jan 15, 2003

Crosswinds Homeowners -

A group of local Crosswinds neighbors have been meeting with CP&L representatives regarding the power outages in our area which occurred during the December ice storm. Per the group: CP&L has been very responsive and solution-oriented in listening and acting upon the concerns expressed by our neighbors. Attached are the meeting minutes provided by the group. For more information - please contact Bill Buchanan or Suzanne Best.

REMINDER: The CP&L 1-800 outage number below requires that during a power failure, everyone affected must call in each day to report their own individual outages. CP&L can then work toward fixing coverage without missing any subscribers. (See further explanation & details in the attached minutes)

IMPORTANT CP&L NUMBERS:
* 1-800-419-6356. This is the VOICE RESPONSE UNIT, and does not have a live person. You need to report each outage, for every house, each time there is a power failure. If you get an automated call back that your power has been restored, and it has not, then you need to call this number again, if you didn't report as a part of the call back. This is CP&L's primary system for tracking outages and determining magnitude and priority of repair.
* 1-919-508-5400. This is the published local Customer Service number, and does put you in touch with a real live person. It should be used after using the above number.
* 1-919-881-3785 (and FAX 919-881-3772). This is Miles Tew, Service Coordinator for our area. This can be used if the above numbers do not result in timely repair.
* 1-919-881-3713 (and pager 919-835-7374). This is Mark Spivey, Distribution Field Supervisor for our area. This can be used if the above numbers do not result in timely repair.
* 1-919-881-3796 (and pager 919-857-7131). This is Bobby Crocker, the Supervisor in charge of all Service Delivery and Maintenance for our area. He is ultimately responsible for service in our area.

----- Original Message -----
From: Bill Buchanan
To: Suzanne Best ; Tom Capps ; Bobby Crocker ; Miles Tew ; Mark Spivey
Sent: Wednesday, January 15, 2003 5:52 PM
Subject: FINAL Copy -- CPL MEETING MINUTES 1/14/03

All--Attached is the FINAL copy of the MEETING MINUTES from the CP&L and Crosswinds Meeting on 1/14/03.

I've also included current action plans provided by Bobby Crocker at about 5:00PM today. He will continue to follow this for us, so as to insure all items mentioned are addressed.

SUZANNE--you can send on to our President for distribution ASAP to our Home Owners.

TOM CAPP-- If you would forward to the attendees (like Paul Carruth, et. al.), I'm sure they would appreciate.

SUZZANE/TOM--Please talk to as many people as you can and get back with me ASAP with suggestions for the VRU Problem (see actions at end of attached Minutes), I'll act as focal point in working with Bobby. He has asked that we forward all suggestions to him and he will work with the VRU department (If you prefer to have people send them directly to Bobby, that's ok with me, but I suggest we help him by consolidating them if possible). Also, review note to Home Owners at bottom of Minutes and make any corrections you feel necessary on the fly.

BOBBY/MILES/MARK/ERIC--Thanks for the good work and follow up. We will look forward to working with you to hopefully identify and correct additional work items.

Thanks,
Bill Buchanan

===========================================================

BACKGROUND/PURPOSE OF MEETING:
On December 9, 2002, Bill Buchanan and Suzanne Best (Lodestar Drive Residents) met with Mark Spivey, CP&L Distribution Field Supervisor, to discuss outages in Crosswinds, and specifically those reoccurring in the Lodestar et al circuit. Mark restored power within the hour, and advised the possibility that some old cable might need to be replaced at a later date.

On December 10, 2002, Paul Carruth (8416 Seagate Drive Resident), wrote a letter to Tucker Mann, CP&L VP for Customer Service. He identified recurring problems with power restoration in the Crosswinds Subdivision and asked nine questions to gain understanding about the problem and intended response by CP&L. Tom Capps contacted Paul regarding his experience following the ice storm, and the two agreed to pursue a meeting with CP&L.

Tom Capps (Bowdoin Drive Resident) requested contact with a supervisor through CP&L Customer Service and was called by Miles Tew, West Raleigh Service Coordinator. Miles, in turn, referred Tom to Bobby Crocker, Supervisor for the West Raleigh Operations Center. Bobby agreed to set up a meeting with himself, an engineer and interested residents in Crosswinds. At that point, Paul Carruth distributed flyers to his neighbors while Tom Capps called residents on Bowdoin Drive, Montauk Drive, Lodestar Drive, Seagate Drive and Four Winds Drive.

We met with CP&L representatives Tuesday, January 15th, at 7:00PM in their facility at 7001 Pinecrest Road. Crosswinds Residents in attendance were:

- Tom Capps, Bowdoin Drive
-Bill Buchanan, Lodestar Drive
-Suzanne Best, Lodestar Drive
-Paul Carruth, Seagate Drive
-Elsie McLamb, Seagate Drive
-Greg Jones, Montauk Drive
-Sandra Hubbard, Four Winds Drive
-Sean Mulligan, Four Winds Drive

CP&L personnel in attendance were:

q Bobby Crocker, Supervisor, West Raleigh Operations Center (Owner of Services Delivery for all of West Raleigh).
q Miles Tew, Service Coordinator, West Raleigh Operations Center (Reports to Mr. Crocker, responsible for Service Delivery and Maintenance).
q Eric Bias, Engineer, West Raleigh Operations (Reports to Mr. Crocker, responsible for Engineering assessment and analysis).

OVERVIEW:
The recent Ice Storm resulted in over 2 million NC power users being disrupted. There were 70,000 without power in West Raleigh (our area) alone. The event was so severe that fewer than 5000 customers had power restored within the 8-10 hours immediately following the outage. Many were without power for a week or more. The primary loss of power was due directly to line loss due to ice on lines and ice on trees that fell across lines. Secondary loss of power in Underground cable areas (such as Crosswinds) was due to cable faults (failures) in circuits feeding Crosswinds, or in the cable system within crosswinds. Eric, the CP&L Engineer advised that these cable failures (e.g. Bowdoin, Seagate, and Lodestar areas) were for the most part due to moisture entering the cable (and cable splices) due to the prolonged outage before power was reconnected.

In order to explain the apparent issue of one house not having power (or a side of the street) while the house next door did have power restored (or other side of the street), Miles Tew, CP&L, showed us Maps of Crosswinds, with major feeder and distribution circuits (cables). He explained that while Crosswinds is supplied (for the most part) by the "Six Forks Substation", there are approximately three (3) major feeder circuits coming into Crosswinds from outside major distribution lines. In order to balance load, and to allow work around for cable faults (failures) these lines are divided into different "phases" and "circuits". To net this out, it means that the house across the street may be on a different circuit than yours, and may work when yours doesn't (or vice versa). Also, it is possible that people on the same circuit may not all work if there is a transformer problem or a line problem going to a particular house (although this last example was not a major issue during the ice storm for Crosswinds). NOTE: It isn't important that you understand this at a technical level. But, for purposes of getting service restored faster next time, and for understanding what CP&L can do to help prevent failures in the future, it is necessary to understand that there are valid reasons for why two houses across from each other might not be working the same.

THE PROBLEM:
Basically we had two problems in Crosswinds as a result of the Ice Storm power loss. First was a "communications problem" and the second was "secondary underground electrical cable failures" when power was turned back on to the main feeder circuits to our neighborhoods.

Problem #1, COMMUNICATIONS: The way the CP&L 1-800 number works is that if everyone in the neighborhood calls in reporting a failure, then CP&L assumes that when they've fixed the problem supplying the neighborhood, that they've fixed the problem. All calls are then cleared until someone reports that their problem is not fixed. If just one person calls in, then CP&L assumes that it is just that one house. If two people on the same transformer call in, then they assume that it's just that one transformer. If many people on the same circuit call in, then they assume that it's just that one circuit, not the entire neighborhood. THIS IS VERY IMPORTANT TO KNOW, because it means that if your neighbor reports power outage to CP&L, but others who are out of service don't report it, your neighborhood may receive a lower priority especially in catastrophic times like the "Ice Storm". It is also important, because in effect, if once CP&L thinks they've fixed your power problem, even if it is really not fixed (for example, due to an underground cable failure(s) like we had in the ice storm), you are placed back in the system having called in with a new failure at a later time period. SO, it is imperative that every household keep reporting outages at least daily until power is restored since we have no way of knowing if our previous reports have been zeroed out in the CP&L system.

Problem #2, SECONDARY UNDERGROUND CABLE FAILURES: This clearly was the case in the Bowdoin, Montauk, Seagate, and Lodestar areas (and adjoining areas on same circuit). Apparently the Seagate failure was separate from the Lodestar Failure. There is a relationship between the Bowdoin, Montauk and Lodestar areas, through a common circuit. However, the nature of the failures was similar or the same in all instances. As mentioned previously, they are thought to be due to the cable (or a splice) absorbing moisture/water while service from the main supply line was interrupted. When power was turned back on, the moisture caused a "short" which broke the cable and caused everyone on that circuit to loose power again (This explains why some people had power restored for 15-45 minutes, then lost it again). THIS IS VERY IMPORTANT TO KNOW, because these failures come in two flavors: Flavor one is those failures that can't be predicted and can only be fixed after they occur. Flavor two is those failures that can be predicted, and as such, the problem can be fixed so that it doesn't ever happen. IT IS THE FAILURES THAT CAN BE PREDICTED WHICH WE ARE MOST CONCERNED WITH, and will be covered below in solutions:

SOLUTIONS:

Communications: Bobby Crocker will work with the "Voice Response Unit (VRU)" owner to determine if they can provide better communications, especially for handling second callbacks for problems that CP&L thought repaired which were in fact not repaired. He will call us back on Wednesday Jan 16th with a feedback as to what action they are able to take. In the meantime they supplied several numbers to use WHEN THE 1-800 NUMBER IS USED but does not result in a speedy repair. These numbers in order that you should use them are:

q 1-800-419-6356. This is the VOICE RESPONSE UNIT, and does not have a live person. You need to report each outage, for every house, each time there is a power failure. If you get an automated call back that your power has been restored, and it has not, then you need to call this number again, if you didn't report as a part of the call back. This is CP&L's primary system for tracking outages and determining magnitude and priority of repair.
q 1-919-508-5400. This is the published local Customer Service number, and does put you in touch with a real live person. It should be used after using the above number.
q 1-919-881-3785 (and FAX 919-881-3772). This is Miles Tew, Service Coordinator for our area. This can be used if the above numbers do not result in timely repair.
q 1-919-881-3713 (and pager 919-835-7374). This is Mark Spivey, Distribution Field Supervisor for our area. This can be used if the above numbers do not result in timely repair.
q 1-919-881-3796 (and pager 919-857-7131). This is Bobby Crocker, the Supervisor in charge of all Service Delivery and Maintenance for our area. He is ultimately responsible for service in our area.

CABLE FAILURES THAT CAN BE PREDICTED (and fixed before they occur): Bobby Crocker, Miles Tew, and Eric Bias will review all cable faults occurring over the last several years (including Hurricane Fran, the Ice Storm, etc.) and will determine whether they can fix our underground cables so as to "prevent" future outages. They have added Lodestar to the list containing Bowdoin and Seagate. They will call us back on Wednesday Jan 16th with feedback as to what they can and cannot do. Problems they will look for are:

- Review All Cable faults, especially in the Bowdoin, Seagate, and Lodestar areas.
-Cable faults that involve "#2 primary cables". Any encountered where the cable was not replaced, and should have been, will result in immediate replacement to prevent future faults. Note: "#2 primary cable, manufactured prior to 1977" is a known defective cable type that is replaced when encountered.
-Cable spans that have had two (2) cable faults during the period being studied will be replaced. Note it is the policy to replace all cables that have had two (or more) cable faults as soon as possible. We have asked them to expedite any cables exhibiting this service history.
-Cables with "old" style splices (pre 1985 materials). These splices may occur at points where the circuit was "expanded" due to development of the neighborhood, where faults may have previously occurred, or at points where the cable was connected to other circuits/devices. UNFORTUNATELY, CP&L does not keep good records showing where such splices are located, however there are techniques for discovering possible problem areas, which they will examine and let us know what they can do. In the meantime, when such an older splice fails, they will repair with the newer more reliable material.
-Additionally, Miles Tew will confirm actual installation and location of an additional loop between Bowdoin and Montauk, i.e., whether the installation is via streets or rear property lines.

SUMMARY:

The Ice Storm of 2002 affected a very large population, of which the Crosswinds community is but a small (however important part). CP&L worked long and hard to restore power as quickly as possible, for what was termed the "worst power outage" NC has ever experienced. Having said this, CP&L and we believe there are "lessons to be learned" and "things that can be done" to further improve service and perhaps prevent delayed repair in the future. The first is improvement of the CP&L Voice Response and Call Back systems so that better tracking and repair of "complex" outage problems can be handled more effectively. The second is to fix or replace known defects in existing underground cable. At the same time, we can also contribute by making sure we all call in power outages so that CP&L understands the magnitude of the outage immediately, and by "escalating" problems when appropriate (e.g. multiple outages in same span between transformers, poor response time, etc.). It is our opinion that the Homeowners association should consider giving "block captains" an additional mission as acting as focus points for getting the word out on what does and what does not help in addressing these problems.

ACTIONS TO BE TAKEN BY CP&L: As a result of the above discussion, CP&L will take the following actions, per Bobby Crocker in a telephone call 1/15/03 received at 5:00PM:
-They will replace the cable that failed on Lodestar, starting tomorrow. They will first have to survey facilities, then they will replace the cable immediately afterwards. This is a "bad span" of cable that requires immediate attention.
-They are still reviewing the "Cable Failure Data Base". Any additional "spans of cable" that have failed will also be evaluated and replaced if necessary.
-Their investigation discovered that they lost a telephone "Voice Response Unit (VRU)" server during the "ice storm". That resulted in loosing 1000's of calls. They have fixed this and are undertaking efforts to prevent this from occurring again.
-They have created a task force to determine how to improve the VRU system, and the handling of calls and call backs so they can improve response in emergencies. Therefore they have REQUESTED OUR INPUT for improvements for handling such calls. Please forward your suggestions to Suzanne Best so they may be consolidated and given to CP&L.
-Most importantly, Bobby Crocker will continue to follow up on these actions and other actions that might be discovered, and will provide a focal point to insure that Crosswinds needs are met.
-Note: Other information will be provided in future communications as CP&L is able to get back to us on our questions/concerns.

NOTE: We are convinced that many more brave souls helped to accelerate the process of getting CP&L's attention than we have mentioned here. We thank all of you. Our only excuse is that we weren't aware of the activity and were moving ahead rapidly to close on this while the timing was right. This doesn't mean and should not imply that we are not interested in problems for which we were unaware. So, if for any reason, you have additional constructive input, please make sure an officer of the Homeowners Association has your input. They will forward to the appropriate parties to represent all of us in this effort. By and large, this was team trial and a team effort. A big round of thanks to Bobby Crocker, Miles Tew, Eric Bias, Mark Spivey, and all the other CP&L personnel who assisted us during the storm, are working hard to prevent future occurrences, and at the same time are preparing for the next one. Thanks for your help, Crosswinds Homeowners Association.